SMS Terms & Conditions

SMS Terms & Conditions
Last Modified: 05/20/2025

1. SMS Consent Communication
Phone numbers collected as part of the SMS opt-in process will be used exclusively by Ember Coffee Company LLC. We do not sell, rent, or share your mobile number with third parties for marketing purposes.

2. Types of SMS Communications
If you opt in to receive SMS messages from Ember Coffee Company, you may receive text messages related to:

  • Order confirmations and updates

  • Shipping notifications

  • Subscription reminders

  • Limited-time promotions or offers

  • Customer service follow-up

  • Special event invitations

Example: "Your Ember Coffee order has shipped and is on its way! 🚚 Expected delivery: Thursday. Reply STOP to opt out."

3. Message Frequency
Message frequency will vary based on customer engagement and purchases, but you may receive up to 4 messages per month.

Example: "Message frequency may vary. You may receive up to 4 SMS messages per month regarding orders, offers, or updates."

4. Potential Fees for SMS Messaging
Standard message and data rates may apply depending on your wireless carrier plan. Charges are your responsibility.

5. Opt-In Method
You may opt in to SMS messages from Ember Coffee Co. through:

  • Checking the opt-in box on our checkout or signup forms

  • Submitting your phone number during an in-store purchase

  • Signing up through online forms on our website

6. Opt-Out Method
You may opt out of SMS communications at any time by replying “STOP” to any message. You may also contact us at hello@embercoffee.co to request removal.

7. Help
For help, reply “HELP” to any SMS message or contact us at hello@embercoffee.co.

8. Standard Messaging Disclosures

  • Message and data rates may apply

  • You can opt out at any time by texting “STOP”

  • For support, text “HELP” or visit our Privacy Policy and Terms & Conditions

  • Message frequency may vary