Our roasting facility operates Monday-Friday (excluding select holidays). All coffee orders are freshly roasted-to-order, meaning we roast and then ship out on the next day. If your order is submitted before 4:00 p.m. ET, it will be roasted and shipped in two business business days.

For example, if you place an order on Monday at 10:00 a.m., your coffee will roast and ship on Wednesday. Or, if you place an order on Friday, it will roast and ship on Monday. So you'll always have crazy fresh coffee. You get the point 🙂

We can’t adjust or cancel an order after it has been placed. Please triple-check your address, order, quantity, and billing details. That said, if there is an issue,  please contact our Customer Delight team at hello@embercoffee.co, and we will help to resolve the issue.

• Year-Round coffees can be both blends or single-origins that are available on our menu all year round. Year-rounds are possible because we rotate the individual coffee components throughout the year, always using coffees that have been freshly harvested. Our pursuit with this offering is to provide a consistent flavor profile through each season, while the individual coffee components change.

• Single-Origin coffees are coffees that are sourced from a specific place. They are from all over the globe and are seasonally featured on our website. They are geographically from a particular site, such as a single farm, washing station, community, or co-op.

• Limited-Release and Quarterly-Release coffees might be either blends or Single-Origins that are temporarily available. On some occasions, these coffees will return annually, but they are often one-time offerings.

• Decaf – If you’re a decaf drinker, you’ve come to the right place; please check out our year-round EA Decaf Colombia Huila found here. We also often have delicious Single-Origin decaf coffees available seasonally.

• Single-Serve is our portable coffee product. It is made using freshly-ground coffee packaged into a recyclable K-cup.

Almost all of our coffees would be considered light or medium roast, except for our single origin Mexico or The Night Owl.

Every product page has a section devoted to the roast level that shows the Agtron number for each coffee. The Agtron reflectometer bounces ultraviolet light off a sample of coffee and back to a sensor to analyze the color of ground or whole bean coffee, then outputs a number representing the degree of roast. The lower the number, the darker the roast. For example, our darkest roasts have an Agtron score of 48, medium roasts between 58–65, and light roasts anywhere above 70.

We ship whole bean coffees because it helps maintain freshness, and we believe great coffees are at their best when brewed within 30 minutes of grinding. Also, we want the grind size to fit your brew method and flavor preference perfectly, and once you grind, there’s no going back. That's our preference and we'd love you to become a believer.

We do offer some coffees in a grind variant. However, you should know there are many great price-sensitive home grinders on the market; if you’re looking for a recommendation, please contact our customer delight team at hello@embercoffee.co or visit our friends at Baratza.

Yes! Our coffee is naturally nut-free and gluten-free, and we do not process any other food products in our roasting facility.