Shipping policy

EMBER COFFEE COMPANY LLC SHIPPING POLICY
Last Modified: 02/03/2026

Shipping Savings Opportunities

At Ember Coffee Co. LLC, we are always looking for ways to deliver exceptional service and value. As part of this commitment, we offer free standard shipping for orders that exceed $65*. Additionally, we occasionally provide special shipping deals; to stay updated, please check our website, social media pages, or subscribe to our email updates.

*Please note that free shipping is not available for locations outside the contiguous U.S., and it does not apply to expedited shipping.

Order Processing and Dispatch

When you place an order with us, our dedicated team in Big Lake immediately steps into action to ensure your order is processed and dispatched within three business days. Kindly note that our operations are closed during weekends and most National Holidays. Orders placed on these days will be processed on the subsequent business day. Rest assured, you will receive an email update when your fresh coffee order is dispatched and is safely on its way to you via UPS or USPS.

Estimated Delivery Time

We usually ship orders via USPS Priority Mail or UPS Ground, unless expedited service is selected. Due to current nationwide shipment volumes, these carriers may experience significant delays. However, most locations within the continental U.S. are typically within a 4 business day delivery radius. If you're closer to our headquarters in Minneapolis, you can expect your order to arrive even sooner. Please consult UPS or USPS transit time maps for more precise delivery estimates to your location.

Please be aware that transit times are estimates and not guaranteed. If your order is time-sensitive, we recommend choosing an expedited shipping option. Also, anticipate slightly longer processing and transit times during the holiday season (November and December) due to increased shipping volume.

Order Tracking

Once your order is placed, you will receive automated email updates providing you with tracking information and progress of your order throughout its journey to you.

Incorrect or Damaged Orders

At Ember Coffee Co. LLC, we take pride in our products and services. However, if there is an error with your order, or if it arrives damaged, our dedicated customer service team is here to make things right. Please feel free to email us or call us at (612) 416-2588 for immediate assistance.

Contact Information

To ask questions or comment about this privacy policy and our privacy practices, contact:

Ember Coffee Co. LLC
450 Jefferson Blvd., Ste. 1, Big Lake, MN 55309
hello@embercoffee.co