Why Plant-Milk Pricing Is Getting Complicated for Specialty Coffee Shops
Why Plant-Milk Pricing Is Getting Complicated for Specialty Coffee Shops
Plant milks have become part of everyday life in coffee shops. What began as a niche option for people with allergies or dietary preferences has grown into a meaningful part of the menu. Oat, almond, soy, and coconut milks are now staples, and many customers reach for them without a second thought.
Plant milks have become part of everyday life in coffee shops. What began as a niche option for people with allergies or dietary preferences has grown into a meaningful part of the menu. Oat, almond, soy, and coconut milks are now staples, and many customers reach for them without a second thought.
But behind the counter, the story is more complex. Over the past year, more large coffee chains have removed their plant-milk surcharges after growing pressure from advocacy groups and shifting consumer expectations. These decisions are creating new challenges for small, independent cafes that simply do not have the same buying power or financial cushion.
At Ember Coffee, we care deeply about transparency and the realities of running a quality-focused shop. So this blog aims to explain what is changing, why it matters, and how independent cafes can approach plant-milk pricing with honesty and care.

Plant Milks Are More Popular Than Ever
Plant-based milks have become a major part of modern coffee culture. People choose them for many different reasons.
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Dietary needs and allergies
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Preferences for lightness or lower sugar
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Lifestyle choices like vegan or flexitarian diets
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Environmental impact and sustainability concerns
Research in some markets shows that more than a quarter of cafe customers now choose oat milk. And because it steams and textures well, oat milk in particular has helped plant-based options move from “alternative” to “expected.”
In the early days, customers generally understood that plant milks cost more to produce, package, and distribute. That made the small surcharge feel reasonable. But as plant milks became mainstream, sentiment began to shift. More customers now expect plant-based options to be treated like any other milk choice.
Why Surcharges Became a Point of Tension
The pushback against surcharges comes from a few places. Many people cannot consume dairy, so charging extra can feel unfair to those who have no choice. Rising living costs also make people more sensitive to add-ons and fees. Advocacy groups have amplified that pressure and encouraged consumers to question why this extra charge exists at all.
This has pushed large coffee chains to remove their surcharges entirely. The decision is reshaping what customers perceive as standard, and many now assume that plant milks should be priced the same as dairy.
But here is the part most customers do not see. For independent cafes, milk pricing is not about philosophy. It is about math.
The Real Cost of Plant Milks
Plant milks simply cost more. That is a fact for both small and large operators, but independent cafes feel it more sharply.
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In some regions, plant milks cost more than 50 percent above dairy.
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Barista-formulated milks are more expensive because they contain added ingredients that help them steam properly.
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Inventory for small cafes turns over faster, creating tighter waste margins.
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Without bulk buying power, independent cafes pay higher per-unit costs than chains.
When your entire business depends on pennies per drink, those cost differences are not theoretical. They determine whether a cafe can stay open.
Some cafes have experimented with new methods to reduce the cost gap, such as making plant milk in-house or adjusting recipes. But even with creativity, plant milk remains significantly more expensive than dairy.
This is why many independent cafes have continued to charge a small surcharge. It is not about penalizing customers. It is about staying financially sustainable.

The Pressure on Independent Coffee Shops
The biggest challenge for specialty cafes is the widening gap between what customers expect and what small businesses can afford. When large chains drop surcharges, customers often assume everyone can do the same. But chains benefit from:
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High-volume purchasing
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Centralized production
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Larger profit margins
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Economies of scale
Independent cafes do not. Their pricing must reflect real costs. Plant-milk surcharges often serve as a necessary cost-recovery tool, especially for espresso-based drinks that use more milk.
Some cafes are finding ways to adapt. For instance, charging for plant milks only in espresso drinks but not in drip coffee. Others highlight the quality of their ingredients and explain openly why pricing is structured the way it is.
These strategies work because they preserve both guest trust and financial health.
Why Transparency Matters More Than Ever
Customers appreciate honesty. When cafes explain that plant milks are priced based on real, measurable cost differences rather than arbitrary fees, most people respond with understanding and respect.
Clear communication might include:
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Explaining the higher cost of plant milk production
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Sharing that dairy and plant milk pricing reflects real invoices
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Highlighting the quality of both dairy and plant-based options
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Being consistent so pricing feels fair across the menu
Consistency builds trust. Trust builds loyalty. Loyalty keeps small cafes alive.
How Simpler Menus Can Help
Another emerging strategy for independent cafes is simplification. Instead of carrying five or six plant-milk varieties, some shops choose one or two that perform exceptionally well. This lowers storage needs, reduces waste, and keeps costs manageable.
It also helps baristas maintain quality. Too many milk types can slow workflow, increase mistakes, and challenge inventory rotation. A focused menu creates a smoother experience for both staff and guests.
Finding the Right Balance
There is no perfect answer for every cafe. Some will choose to remove surcharges entirely as a gesture of hospitality or competitive positioning. Others will maintain them to protect their already thin margins. Many will find middle-ground solutions that reflect their values, costs, and community.
What matters most is that these decisions are made intentionally and communicated clearly.
Independent specialty cafes operate with passion, pride, and a razor-thin buffer. Every pricing move has real consequences. But when cafes root their decisions in honesty and care for their community, customers tend to appreciate the transparency.

A Final Thought From Ember
At Ember Coffee, we believe hospitality begins with respect. Respect for the customer. Respect for the product. And respect for the hardworking people behind the bar who make every drink with intention.
Plant-milk pricing is not a conversation about trends. It is a conversation about sustainability and fairness on both sides of the counter.
We will always aim to make decisions that honor our guests and protect the future of our craft. And we will keep sharing what we learn along the way, so you can understand the care behind every cup.
If you want to taste coffee made with that level of intention, we would love to welcome you in.